Terms & Conditions

Africa Natives Tours & Transfers · Updated 27 October 2026

Please read this information alongside the quote and confirmation for your journey.

1. Booking confirmation

Africa Natives Tours & Transfers arranges private transfers, day trips, safaris and vehicle hire with a driver in Kenya. An enquiry is a request for availability and a quote. Your booking details are those confirmed by our team or shown in your booking confirmation. Please check the travel date, route, passenger numbers, pickup details and agreed services, and tell us promptly if anything is incorrect.

2. Quotes, payments and inclusions

The price, currency, payment method and any deposit or balance due are set out in your individual quote or booking confirmation. Only services expressly included in that confirmation are included in the price. Please ask us to confirm park fees, accommodation, meals, boat arrangements, optional activities and any other items before booking. Changes to your route, dates, group size or services may require a revised quote, which we will discuss with you.

3. Pickup and passenger details

Please provide an accurate pickup address, a working contact number, and your flight or train details where relevant. Tell us about luggage, children, child-seat requests and any accessibility or other travel requirements before confirming, so we can discuss suitable arrangements. Meet your driver at the agreed place and time. If you are delayed or cannot find your driver, contact our team as soon as possible. Any waiting arrangements or extra stops should be agreed with us.

4. Changes and cancellations

Please contact us as soon as possible if you need to change or cancel a booking. Availability, cancellation deadlines, charges and refund arrangements depend on the service and the conditions provided with your quote or booking confirmation. Ask us for clarification before confirming if these details are unclear. For bookings made through a travel platform, also follow the cancellation and payment process stated on that platform.

5. Sea trips, tides and bad weather

Sea excursions depend on tides, weather and safe operating conditions. For Kisite–Wasini trips, the exact pickup time is confirmed a day before travel and may vary with the tides. If a sea excursion cannot operate because of strong winds or unsafe sea conditions, you may reschedule or cancel the affected excursion for a full refund. For platform bookings, the refund is processed through the platform’s applicable procedure.

6. Itineraries, vehicles and safety

The route, itinerary, accommodation and vehicle arrangements are confirmed for your booking. Journey times are estimates and can be affected by traffic, road conditions, weather and park procedures. If conditions require a change, we will discuss the arrangements with you. Follow the driver’s, guide’s and boat crew’s safety instructions and the rules of parks and attractions. Wildlife sightings cannot be guaranteed.

7. Questions or concerns

If there is a problem during your journey, contact our team promptly so we have the opportunity to help. Keep your booking reference and confirmation available. We will explain the next steps and any agreed solution in relation to your booking.

8. Contact Africa Natives

Email: info@nativestoursandtransfers.co.ke
Telephone: +254 105 752 395
Krish Plaza, Links Road, Nyali, Mombasa, Kenya